About Facet Lane
At Facet Lane, we believe buying a diamond should feel simple, exciting, and tailored to you - no pressure, no hidden markups. We’re an Australia-based online diamond store offering one of the largest selections of certified diamonds, all at unbeatable prices and with international shipping.
The Facet Lane Difference
What sets us apart is simple:
- We leverage deep industry relationships and streamlined operations to offer the most competitive pricing on the market — without compromising on quality.
- From classic rounds to unique fancy cuts, our catalogue features thousands of natural and lab grown diamonds to suit every taste and budget.
- We're proudly a local Australian business, however we extend our service to clients around the world with secure international shipping and responsive support.
- Whether you’re browsing for inspiration or shopping for a specific carat, cut, or colour, our platform is built for confidence. If you need any guidance, our diamond experts are always happy to help and just an email away.
FAQs
What is Facet Lane?
Facet Lane is an Australian online store offering an extensive range of certified natural and lab-grown diamonds. We focus on exceptional value, transparency, and quality, helping you buy with confidence. We provide personalised support every step of the way and can help source specific diamonds to match your needs.
Do you ship internationally?
Yes, we currently ship to Australia, New Zealand, USA and Canada. If your country is not on our list and you are hoping to make an order, please contact us at hello@facetlane.com.au so we can accommodate your order. All orders are securely packaged and dispatched with reputable couriers. Shipping is free within Australia, and internationally, and we offer optional insured international shipping with rates calculated at checkout.
How can I be sure the diamonds are genuine?
All diamonds listed on Facet Lane are independently certified by the reputable gemological laboratories GIA or IGI. During browsing, certification details are available upon request, and all official certification paperwork is included with each diamond purchased.
Are your prices inclusive of taxes?
Facet Lane currently offers GST-free pricing on Australian orders, allowing us to provide even greater value to our customers. For international customers, local taxes and import duties may apply and are the responsibility of the buyer.
Do you offer a returns policy?
Yes. For Australian customers, loose diamonds can be returned within 14 days of delivery, provided they are unworn, undamaged, and in their original packaging. A $50 AUD restocking fee applies per diamond, and return shipping costs are the responsibility of the customer. To initiate a return, please email us at hello@facetlane.com.au.
Please note: we do not currently offer change-of-mind returns for international orders.
Can I speak to someone before making a purchase?
Absolutely. We’re here to help, whether you want assistance selecting a diamond, comparing options, finding a matched pair, or creating a ring. Email us at hello@facetlane.com.au or send us a message via Instagram, Facebook or the website contact form.
Can you help me find a diamond I’ve seen elsewhere?
Yes. If you've seen a diamond elsewhere or have specific requirements in mind, we can often source the same or a similar diamond through our global network. Send us the details and we’ll do our best to help.
Do you offer engagement ring settings or just loose diamonds?
We now offer our Create A Ring feature - allowing you to choose your ideal diamond and pair it with a setting of your choice in white, yellow or rose gold, or platinum.
Is it safe to buy diamonds online?
Yes. Facet Lane uses secure payment systems and encrypted checkout processes to protect your information. We are a registered Australian business and take customer service and satisfaction seriously.
What's the difference between lab-grown and natural diamonds?
Lab-grown diamonds are chemically and visually identical to natural diamonds, but are created in a lab using advanced technology. They offer excellent value and are a popular, sustainable alternative. Both types are certified and come in a wide range of shapes, sizes, and qualities.