About Facet Lane

At Facet Lane, we believe buying a diamond should feel simple, exciting, and tailored to you - no pressure, no hidden markups. We’re an Australia-based online diamond store offering one of the largest selections of certified diamonds, all at unbeatable prices and with international shipping.

The Facet Lane Difference

What sets us apart is simple:

• We leverage deep industry relationships and streamlined operations to offer the most competitive pricing on the market, without compromising on quality.
  
• From classic rounds to unique fancy cuts, our catalogue features thousands of lab grown diamonds to suit every taste and budget.
  
• We're proudly a local Australian business, however we extend our service to clients around the world with secure international shipping and responsive support.
  
• Whether you’re browsing for inspiration or shopping for a specific carat, cut, or colour, our platform is built for confidence. If you need any guidance, our diamond experts are always happy to help and just an email away.
  
  

What Our Customers Say

“Purchased my partner’s engagement ring through Facet Lane and had a superb experience. Sophie recommended the perfect emerald-cut diamond, arranged my requested setting modifications, and made the entire process seamless. I’d honestly recommend them to anybody.”

— Reddit user, r/labdiamond

“I highly recommend Facet Lane. Not only were they significantly more affordable than other options I considered, but Sophie was fantastic throughout the entire process. She helped me understand that choosing a beautiful diamond involves much more than comparing a few basic specifications. Together we selected a diamond and created a custom ring that exceeded my expectations. I later had the diamond independently verified and it matched its certification perfectly.”

— OzBargain user

At Facet Lane, most of our clients discover us through word of mouth, online communities, and independent recommendations. We’re proud to have helped hundreds of Australians find loose diamonds or create engagement rings from our extensive selection of diamonds and rings.

FAQs

Do you ship internationally?

We currently ship to Australia only. All orders are securely packaged and dispatched with Australia Post. Shipping is insured within Australia, with rates calculated at checkout.
If you live outside of Australia and you are hoping to make an order, please contact us at hello@facetlane.com.au so we can try to accommodate your order.

Do you ship to the United States, and will I need to pay any tariffs or duties?

Unfortunately, due to delivery inconsistencies related to the tariffs, we are currently not shipping to the United States.

How can I be sure the diamonds are genuine?

All diamonds listed on Facet Lane are independently certified by reputable gemological laboratories such as GIA or IGI. During browsing, certification details are available upon request, and all official certification paperwork is included with each diamond purchased.

Why are Facet Lane’s prices so much lower than other online or retail jewellers?

At Facet Lane we operate differently from traditional jewellery retailers. We are an Australia-based online store with direct access to the world’s largest diamond suppliers, meaning we don’t hold expensive retail stock or maintain costly storefronts. By keeping our operations lean and transparent, we pass those savings directly on to our customers. You’re getting the same certified diamonds that high-end retailers sell just without the high retail markups.

Are your prices inclusive of taxes?

Facet Lane's prices are inclusive of GST on Australian orders. For international customers, local taxes and import duties may apply and are the responsibility of the buyer.

Why does a diamond's colour look different in photos or videos?

Camera settings, lighting conditions, computer screen calibration, and the diamond's faceting pattern can all influence how colour is perceived in photos and videos. Different light sources, viewing angles, and even the display settings of your phone, tablet, or computer monitor may emphasise certain tones or undertones, meaning a diamond can appear slightly different in media compared to how it looks in person.

If you're considering a fancy coloured diamond and would like additional photos or videos, please don't hesitate to contact us. We'd be happy to request further media from the supplier, which is typically available within 48 hours.

Do you offer a returns policy?

Yes. For our full returns policy, please refer to the “Refund Policy” located at the bottom left of our homepage.

For Australian customers, loose diamonds that are labelled as returnable may be returned for a refund or exchange within 7 days of delivery, provided they are unworn, undamaged and returned in their original packaging.

A $100 restocking fee applies per diamond returned. Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer.

Loose diamonds are sourced and reserved specifically for each order. As a result, the applicable return policy comes into effect as soon as an order is placed.

If a customer chooses to cancel an order for a returnable loose diamond after it has been placed, the $100 restocking fee will apply, even if the diamond has not yet been shipped or delivered. This fee reflects the costs associated with sourcing, reserving, processing and returning the diamond, including supplier restocking charges.

To request a return, please email hello@facetlane.com.au with your order number and reason for return. We will provide instructions for the next steps. Once the item has been received and inspected, any approved refund will be processed to the original payment method within 7–10 business days.

Unfortunately, due to shipping times and import duties, Facet Lane does not accept change of mind returns for purchases made outside Australia.

Please note that we do not offer change of mind returns or exchanges for Create a Ring orders, Ready-made Jewellery, Custom Jewellery, or international orders. Cancellation of Create a Ring and Custom Jewellery orders is not possible once an order has been agreed upon, purchased, or a deposit has been placed. Any cancellation of a Create a Ring or Custom Jewellery order will result in a total loss of the payment or deposit.

For international customers, we offer a complimentary pre shipment video service for loose diamond orders upon request. This allows you to view your diamond in various lighting conditions before it is shipped. If you have any concerns after reviewing the video, you are welcome to exchange or cancel the order prior to shipment. Please note this will incur a $100 AUD supplier restocking fee.

Can I speak to someone before making a purchase?

Absolutely. We’re here to help, whether you want assistance selecting a diamond, comparing options, finding a matched pair, or creating a ring. Email us at hello@facetlane.com.au or send us a message via Instagram, Facebook or the website contact form or live chat.

Can you help me find a diamond I’ve seen elsewhere?

Yes. If you've seen a diamond elsewhere or have specific requirements in mind, we can often source the same or a similar diamond through our global network. Send us the details and we’ll do our best to help.

Do you offer engagement ring settings or just loose diamonds?

We now offer our Create A Ring feature - allowing you to choose your ideal diamond and pair it with a setting of your choice in white, yellow or rose gold, or platinum. Our current turnaround time for our completed rings is 5-7 weeks. 

Is it safe to buy diamonds online?

Yes. Facet Lane uses secure payment systems and encrypted checkout processes to protect your information. We are a registered Australian business and take customer service and satisfaction seriously.

Do you offer a warranty?